Frequently Asked Questions
We hope you can find answers to your questions below, if not, do not hesitate to contact us through our contact form .
General
Do you have a physical store?
We currently have no physical store of our brand.
Do you have a referral program?
Yes of course, we do have one within our Shark Points program.
How to contact the After Sales Service?
Our after-sales service is available on working days from 9 a.m. to 6 p.m.
You can contact us through our contact form or by email at the following address: contact@ironshark.fr
Can I combine several promo codes in my order?
Only one promo code can be used at a time per order.
Order
What is the status of my order?
Once you have confirmed your order, a confirmation email will be sent to you to validate the processing of your order. Once the order has been sent, you will receive another email with a link for tracking the package. You can also follow the status of your order from your order history in your space by logging into your account on our site.
Do you ship the same day?
We ship orders the same day, provided they are placed before 11am.
How long does the delivery take ?
From the date of shipment, and for Metropolitan France, we deliver your orders
- In 3-5 days (working days) with Chronopost Point Relais
- In 48-72h (working days) with Colissimo Domicile (with signature)
- In 2 to 4 days (working days) with Colissimo Domicile
For international destinations, the deadlines may be extended.
Payment
What are the payment options available ?
You can make your purchases by credit or debit card: VISA, MasterCard, and Amex.
We also offer PayPal.
The choice is yours when selecting your means of payment after validating your basket and your delivery address.
Are there any hidden costs?
There are no hidden costs. The total price mentioned on the product sheet is the final price of the product.
Are promotional codes cumulative?
No unfortunately, promotional codes cannot be combined. In this case, choose the one that gives you the most reduction.
Delivery
Can I change my order?
We can only change orders that have not been shipped.
If you wish to make a change, contact us directly to inform us through our contact form , or by using the chat at the bottom right of your screen (9 a.m. to 6 p.m., working days).
How do I cancel my order?
If you wish to cancel your order, contact our after-sales service directly by sending a message through our contact form , or by using the chat at the bottom right of your screen (9 a.m. to 6 p.m., working days).
How do I remove or add items once my order has been validated?
Once your order has been paid and validated, you will no longer be able to make any changes on the site.
Contact the after-sales service directly through the contact form , or by using the chat at the bottom right of your screen (9 a.m. to 6 p.m., working days), to try a modification.
How to track my order ?
Once your order has been shipped, you will receive an email notifying you. In this email you can also find a link to track your package.
Can I change my delivery address once the order has been validated?
If your order has not yet been dispatched, we can try to modify the delivery address.
To do this, contact us directly through our contact form or by using the chat at the bottom right of your screen (9 a.m. to 6 p.m., working days).
Returns and Exchanges
Do you accept returns?
Yes, returns are possible, subject to the following conditions:
- Your return request must be made within 14 days after receipt of your order, with our after-sales service, using the contact form .
- Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- You must have proof of purchase.
Do you accept item exchange?
We replace an item only if it is defective or damaged.
If so, send us a message through our contact form .
Your request must be made within 14 days of receipt of your package.
How do I make a product return?
To make your return, 5 steps:
1/ Make your return request within 14 days after receipt of your order, with our after-sales service, through the contact form .
2/ After payment of the return costs, we send you a label to stick on your return package.
3/ Bring your parcel to a Chronopost relay point.
4/ We receive and verify the integrity of the product(s).
5/ We will refund if the item is unused and in the original packaging.
Are returns free?
No, the return costs must be paid by the applicant, i.e. €7.90.
